SER ist Hersteller und größtes unabhängiges deutsches Systemhaus von Lösungen für integriertes Enterprise Content Management (iECM). Damit steht der Name SER heute für mehr als nur elektronische Archivierung, Dokumenten- und Workflow-Management.
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Commerzbank: Moving forward with innovative ideasIn the late 1990s – when no one really thought about Enterprise Content Management (ECM) - Commerzbank had already developed a first draft concept for a company-wide and interconnected archiving system. In an extensive tender and selection process SER stood up against nine other archive providers and is now positioned as the strategic archiving partner within the Commerzbank group. (PDF) >> |
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Dräger Safety: A Pioneer in Global ProcessesDräger Safety wanted to optimise its financial accounting processes. Automated invoice processing was to reduce document turnaround time considerably. The SER solution was to become the “pioneer” of a global process with a global archiving strategy. The requirements included short project duration, fast implementation, a high level of user friendliness and intuitiveness as well as the integration of Lotus Notes and connection to a global Oracle database. The system was to be introduced under SAP R/2 and migrate to SAP R/3 at a later stage. (PDF) >> |
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EDEKA Nord: All contracts under controlEDEKA Nord stores all contracts in the department “Object Administration”. The large number of contracts was very difficult to keep track of without a professional Contract Management solution. A professional software solution was proposed to make the management of contracts more simple and transparent. The DOXiS4 Contract Management solution with electronic contract folder, reminder function and deadline monitoring was implemented. The solution is based on DOXiS4 Records Management. All scanned contracts are filed into the existing SER archive. (PDF) >> |
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EDEKA Nord: No invoice is left behindMost of the incoming invoices received by EDEKA Nord are for third-party deals. The EDEKA Nord retailers order certain goods, such as flowers, directly from the suppliers. The supplier then delivers the goods to them but charges EDEKA Nord who will transfer the money to the supplier and will then pass on the costs to the retailers. When all invoices for third-party deals are added up there are about 200 incoming invoices a day. This huge amount of paper had to be captured by hand until 2007. The goal was therefore to reduce the capturing effort immensely through automation with the DOXiS4 InvoiceMaster. (PDF) >> |
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EWR: Go with the flowEWR was looking for an electronic document management system (DMS) that made it possible to quickly retrieve all customer correspondence from any relevant workstation located at the company’s own offices or those of its external service provider. The service provider who processes address changes was also to be included in the project. A preliminary project on the implementation of a DMS at EWR showed that the customer home file was the best solution to pilot archiving since it would lead to noticeable success in a very short time. It soon became clear that SER Solutions had the greatest expertise among the suppliers bidding for the tender when it came to integrating a digital archive into the existing SAP applications, which was one of the most important requirements. (PDF) >> |
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Harman/Becker: Intelligent email management - email archiving for 2500 usersIn view of the ever-increasing tide of emails, automotive supplier Harman/Becker Automotive Systems decided to adapt the technical basis for email communications for its 2500 plus employees to meet the more challenging requirements. The idea was to reduce the storage volume of the Exchange databases and implement audit-proof long-term archiving that complied with the legal requirements. (PDF) >> |
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Helvetia: All in one solution from archiving to ECMSpeed, flexibility and precise quality standards are crucial to the operating business of Helvetia Insurance – therefore it is also deemed necessary for the IT-infrastructure to meet these same demands. Consequently it became necessary to consolidate the existing electronic archive systems and switch them to a more modern software solution in order to meet Helvetia’s latest archiving requirements. (PDF) >> |
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ING DiBa: An excellent shot - Excellent customer service with email managementMore efficiency in Direct Banking – that was achieved by ING DiBa by introducing an intelligent eMail response system. With the DOXiS Response Manager ING DiBa chose an intelligent adaptive software solution which supports call centre agents processing large amounts of emails ideally - over the entire process cycle to the final reply. (PDF) >> |
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SEW Eurodrive: A World in MotionSEW-EURODRIVE, the drive technology expert, receives several 100,000 assembly orders every year. Until 1993 these paper documents were placed in files and microfilmed after the end of the financial year. The costs associated with sorting, archiving and above all searching paper and microfilm were considerable. The company registered 270 queries and 23 hours search and transfer time per day, including external queries from national and international subsidiaries. An electronic DMS and archive were to provide day-based order entry using a minimum of personnel resources by achieving the highest possible level of automation. This was to reduce personnel costs, transaction and process costs and paper consumption and save storage space. Another aim was to increase customer and staff satisfaction. (PDF) >> |
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Solicitors Regulation Authority: Helping the SRA assure the integrity of solicitors in the interests of their clients and of the wider publicThe Solicitors Regulation Authority (SRA) is the independent regulatory body of the Law Society of England and Wales and receives several thousand queries and complaints every year from solicitor’s clients or the wider public with regards to the handing of their affairs. Such queries and complaints subsequently lead to a “Matter” (legal term for a case) being opened. A Matter is a record of the query or complaint and contains all information pertaining to the investigation that the SRA will undertake. Until 2010 these Matters were managed in an application designed and built specifically for the SRA. This application consisted of a combination of different technologies to deliver a case management solution built around document and workflow management and was no longer in official support. (PDF) >> |
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Storck: Doxis InboundMaster as a central integration toolConfectionery manufacturer Storck automates the processing of all types of incoming documents. Since the majority of all incoming invoices and other documents still arrive as paper documents or faxes at Storck’s offices (based on figures for the entire Storck Group from 2003) a solution had to be found that overcame the modal fragmentation between paper and electronic processing. When Storck began implementing automated invoice processing in 2001 SER was one of the pioneers in this field and therefore was the ideal partner for the ambitious aims of Storck’s accounts department. (PDF) >> |
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Westphalia-Lippe Regional Association (LWL): Quality without compromiseThe Westphalia-Lippe Regional Association (LWL) chose the comprehensive use of an ECM solution for both the LWL-clinics as well as for their overall management activities. The main focus in the medical sector of the LWL-clinics was the implementation of an electronic quality management handbook to simplify its on-going maintenance. (PDF) >> |
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